This case study highlights ViaCare’s approach to identifying, managing, and closing care gaps across a medium-sized federally qualified health center. It describes how the organization uses its electronic health record and population health tools, including Azara, Innovaccer, and Cozeva, to monitor quality performance and prioritize improvement opportunities. The case study also examines how leadership reinforces a culture of quality, how staff and clinicians coordinate patient-level and population-level gap closure, and how performance data inform outreach, workflow redesign, and provider engagement. Practices can use this example to identify strategies that may strengthen care gap closure within their own staffing, technology, and operational environments.