Empathic Communication for Effective Screening and Response in Primary Care

This workshop is the live-skills version of PHLC’s e-module on empathic screening and response. This skills webinar is designed for all staff who conduct screening, respond to screening results, or support implementation of screening workflows within EPT practices. Research consistently shows that empathic communication during screening and response is a key driver of patient disclosure, engagement, and treatment uptake. Screening tools alone do not improve outcomes; how clinicians and staff ask questions, respond to answers, and create psychological safety strongly influences whether patients share sensitive information and accept care. This session focuses on practical, evidence-based empathic communication techniques that support effective screening and response, including affirming patient autonomy, using reflective listening, reducing stigma in clinical conversations, and responding skillfully to hesitation or ambivalence. Participants will practice brief communication strategies that improve screening accuracy, strengthen patient trust, and increase the likelihood that screening leads to appropriate follow-up, referral, and improved health outcomes. Live practice is a core component of this series of workshops, so participants are encouraged to come with their “practice hats” on– camera if possible, and ability to participate in break-out rooms.

Speakers

Elizabeth Morrison, PhD, LCSW, MAC – CEO, EM Consulting

Elizabeth Horevitz, PhD, LCSW- Principal Consultant, EM Consulting

Register Here

 

This course meets the qualifications for 1.0 contact hour of continuing education credit for nurses as required by the California Board of Registered Nursing, Provider #18090. You must attend the full session in order to qualify for contact hours. Course completion certificates will be awarded upon completion of course evaluations. Documentation must be retained by the Participant for a period of four years after the conclusion of this program.

The UCSF Center for Excellence in Primary Care is approved by the California Association of Marriage and Family Therapists (CAMFT) to sponsor continuing education for LMFTs, LCSWs, LPCCs, and/or LEPs. The UCSF Center for Excellence in Primary Care maintains responsibility for this program/course and its content. This course meets the qualifications for 1.0 hour of continuing education credit for LMFTs, LCSWs, LPCCs, and/or LEPs as required by the California Board of Behavioral Sciences, Provider #1032866. Any activities within the program that do not have instructional time are not offered for continuing education credit. Course completion certificates will be awarded upon completion of course evaluations. Documentation must be retained by the Participant for a period of four years after the conclusion of this program.

Please note: Because this course is only one hour long, partial credit cannot be granted.

 

GRIEVANCES:

For additional questions, addressing grievances, or any requests around special accommodations, please contact: Rachel Kochhar – rkochhar@pophealthlc.org