From Disparities to Parities: How One LA Community Health Center Leveled the Healthcare Playing Field

Join Coleman Associates, Access subject matter experts, has they review a case study that showcases how a California community health center advanced equity by adopting smarter outreach strategies, especially two-way texting. By rethinking how they connect with patients, the team cut the No-Show gap (aka standard deviation) between patient populations, specifically racial and ethnic groups, from 14% to just 5%, ensuring better access to care across all communities.

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