Title Page A toolkit for California Managed Care Plans Creating systems to prevent and respond to IPV Made possible with funding from Blue Shield of California Foundation Aligned with DHCS Population Health Management & Birthing Care Pathway Requirements CalAIM Policy Guides | USPSTF Grade B Recommendation | MCAS/NCQA Quality Measures Read more »
Attachments & Resources The following attachments accompany this toolkit: Key External Resources Read more »
Embedding Survivor Voice in Implementation As MCPs build the IPV strategy, it’s recommended to integrate member voice in the building, monitoring, and sustainability stages. Survivor voice should shape program design, not just validate decisions after the fact. This is also a best practice recognized in DHCS PHM guidance. Here are concrete options to intentionally engage with survivors: Read more »
Value-Based Payment & Incentive Models While there is no current value-based payment model in California, there are opportunities to apply the learnings from the North Carolina’s Healthy Opportunities Pilots. North Carolina’s Healthy Opportunities Pilots (HOP) was a Section 1115 Medicaid demonstration designed to test whether Medicaid could pay for evidence-based, non-medical services addressing health-related social needs, including interpersonal violence and […] Read more »
Quality Improvement (QI) Cycle Structure From Improvement to Sustainability Improvement is iterative. Start with small tests, use data and feedback to learn, and scale changes only after demonstrating that they work in the local context. Build the Evaluation Foundation Apply the Model for Improvement Use the three foundational questions to guide every improvement cycle: Test changes through Plan-Do-Study-Act (PDSA) cycles. […] Read more »
Section 4: Evaluate, Improve & Build Sustainability Sustainability requires moving IPV programming from a project to an institutionalized function that is embedded in governance, supported by sustainable financing and staffing, and continuously improved through a formal quality improvement (QI) process. This section provides a practical approach for measuring progress, testing changes, and building successful practices into routine operations. Read more »
Build the End-to-End Workflow Let’s put this all together. We’ve discussed components of the workflow individually; the below diagram shows how to tie the CUES and IPV response from large-scale education to encounters and follow-up. Workflow Considerations The suggested workflow offers invitations for CUES delivery across multiple points of care and is always survivor-driven, grounded in member autonomy and […] Read more »
Train Internal Teams Training is the delivery vehicle for IPV programming fidelity. Without consistent, high-quality training, even the most well-designed protocols will erode at the point of care. This section addresses CUES training deployment, fidelity monitoring, and multi-modality delivery across the provider network and MCP staff. Implementation Tip: Training Modality Options A 30-minute asynchronous CUES module works well […] Read more »
Cultivate & Build Community Partnerships Community partnerships are not optional infrastructure; they are the core of an effective IPV response system. A referral without a destination is not a referral. MCPs must build, sustain, and continuously evaluate a network of CBO partners capable of serving members across diverse geographies, languages, and identities. Partnership Selection Criteria Use the Community Asset Mapping […] Read more »