As MCPs build the IPV strategy, it’s recommended to integrate member voice in the building, monitoring, and sustainability stages. Survivor voice should shape program design, not just validate decisions after the fact. This is also a best practice recognized in DHCS PHM guidance. Here are concrete options to intentionally engage with survivors:

• Member voice: Survey members with positive screens annually on their experience of support services. Oversample by race/ethnicity and language. Use findings in next QI cycle.
• Lived experience advisory: Ensure the cross-functional team includes ongoing input from community members with lived experience of IPV—not just at launch.
• Learning Communities & peer learning: Connect with a future IPV Community of Practice or peer MCP learning cohort. The learning communities intentionally feature survivors to share their insights and lived experience. Participants share implementation stories, challenges, and what worked. If interested, contact The PopHealth Learning Center at info@pophealthlc.org.